Privacy Policy

Effective Date: [Insert Date]

Setford & Company (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us, whether via our website, during transactions, or through other touchpoints such as marketing events or support services.

1. Introduction

1.1 This Privacy Policy sets out the basis on which we process any personal data we collect from you or that you provide to us.

1.2 For the purposes of applicable data protection legislation, Setford & Company (registered office: [Insert Address]) is the “data controller” responsible for your personal data.

1.3 This Privacy Policy supplements any other privacy or fair processing notice we may provide and is not intended to override them.

2. The Data We May Collect About You

We may collect, use, store, and transfer the following types of personal data:

  • Identity Data – name, title, date of birth.

  • Contact Data – email address, postal address, telephone numbers.

  • Financial Data – bank account and payment card details.

  • Transaction Data – details of payments and purchases made.

  • Technical Data – IP address, browser type and version, time zone settings, operating system, and platform.

  • Profile & Usage Data – username, password, purchase history, preferences, feedback, and interactions on our website or services.

  • Marketing & Communications Data – preferences for receiving marketing communications.

We also collect anonymous data using cookies, server logs, and web beacons for analytics and site optimization.

⚠️ Please notify us if your personal data changes during your relationship with us.

3. How We Use Your Data

We will only use your personal data when legally permitted. The most common uses include:

  • Providing you with our services and products.

  • Managing payments and transactions.

  • Administering our website and digital services.

  • Notifying you of changes to services or terms.

  • Sending you marketing communications (only if you haven’t opted out).

  • Improving our offerings and customer experience.

We may also use your data where necessary to comply with legal obligations or enforce our terms.

4. Marketing & Cookies

4.1 Marketing

You will receive marketing messages from us if:

  • You requested information or made a purchase from us.

  • You consented to receive communications.

You may opt out at any time via unsubscribe links or by contacting us.

4.2 Cookies

We use cookies to:

  • Remember preferences

  • Understand site usage

  • Improve performance

You can control cookies through your browser settings. Disabling cookies may limit site functionality.

5. Disclosure of Your Data

We may share your data with:

  • Service providers and agents who help us deliver services.

  • Legal authorities if required by law.

  • Buyers or partners in the event of a business restructure, sale, or merger.

We ensure all third parties respect your data and comply with privacy laws.

6. Data Security

We implement appropriate security measures to prevent unauthorized access, loss, misuse, or disclosure of your data. Access is limited to those with a legitimate business need and under confidentiality obligations.

We also have procedures in place to deal with suspected data breaches and will notify you and regulators as legally required.

We retain your personal data only as long as necessary, including to:

  • Fulfill the purposes we collected it for.

  • Comply with legal, tax, and accounting obligations.

Typically, this means retaining customer data for up to six years after the end of the customer relationship. We may anonymize data for research or analytics beyond this period.

8. Your Legal Rights

Under data protection laws, you have rights including to:

  • Access – Request a copy of your personal data.

  • Correction – Ask for inaccurate data to be corrected.

  • Erasure – Request deletion of your data in certain cases.

  • Objection – Object to processing based on legitimate interests or for direct marketing.

  • Restriction – Suspend processing in limited circumstances.

  • Data Portability – Transfer your data to another service provider.

To exercise any of these rights, contact us at [Insert contact email]. No fee is charged unless the request is excessive. We may verify your identity before processing any request.

9. External Links

Our website may contain links to third-party websites or services. We are not responsible for their content or privacy practices. Please read their privacy notices when you leave our site.

10. Updates to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page, and if significant, we may notify you by email. Please check back regularly to stay informed.

Contact Us
If you have questions about this Privacy Policy or how we use your personal data, please contact:
[Insert Company Contact Information or Data Protection Officer email]